Lifestyle Coffins
Terms and conditions
Last updated: 4 August 2026
These terms apply to all orders placed with Lifestyle Coffins, by a funeral home on behalf of a family. Please read them before placing an order. By placing an order you accept these terms.
1. About us
Lifestyle Coffins supplies themed and personalised coffins throughout Australia.
Address: 354 Port Road, Port Adelaide SA 5015
Phone: 1300 250 307
2. Printed to order goods
Our coffins are printed and finished to order. Personalised and themed products are personalised specifically for you and are not held as stock. Production begins once your order and your design approval are confirmed.
3. Design approval
Before we print, we will provide a design proof for your approval. It is your responsibility to check the proof carefully, including the spelling of all names, all dates and any wording. Once you approve the proof we will print exactly what has been approved, and we cannot accept responsibility for an error that was present in an approved proof.
4. Images and content you supply
Where you supply photographs, artwork, logos, emblems or other content, you confirm that you own it or have permission to use it, and that using it for your order does not infringe anyone else's rights. You agree to reimburse us for any claim, loss or cost we suffer as a result of content you supplied. We may decline to print any content at our discretion, including content we believe may infringe a third party's rights or that we consider inappropriate.
5. Sizing
It is your responsibility to select the correct size and to confirm it is suitable before ordering. Our size guide is published on our website and we are happy to help if you are unsure. We cannot accept a return because an incorrect size was ordered.
6. Prices and payment
Prices are in Australian dollars and include GST unless stated otherwise. Prices may change at any time, but the price that applies to your order is the price confirmed at the time you order. Payment is required in full before production begins unless we have agreed account terms with you in writing. Card payments are handled by our payment provider through their secure systems.
7. Delivery
Delivery charges and estimated timeframes are set out on our delivery page. Timeframes are estimates only and are not guaranteed. We will always do our best to meet a funeral service date, and we ask that you tell us that date when you order so we can plan accordingly. We are not responsible for delays caused by matters outside our reasonable control, including transport delays. Risk in the goods passes to you on delivery.
8. Changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. We will do what we can to help. Because our products are personalised to order, once production has begun a change or cancellation may not be possible, and any costs already incurred may not be refundable.
9. Returns and your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Because our products are printed to order, we are not able to offer a refund or exchange simply for a change of mind, or where the details supplied to us or approved by you were incorrect. If something has gone wrong with your order, please contact us straight away so we can put it right.
10. Printed finishes
Printed colours and finishes may vary slightly from what appears on a screen, in a proof or in our design tool. Timber and material grain will also vary naturally between pieces. Minor variation of this kind is normal and is not a fault.
11. Our liability
Nothing in these terms limits your rights under the Australian Consumer Law. Subject to those rights, and to the extent permitted by law, our liability in connection with an order is limited to replacing the goods, supplying equivalent goods, or refunding the price you paid for them, at our option. To the extent permitted by law, we are not liable for indirect or consequential loss.
12. Accounts
If you register an account with us, you are responsible for keeping your login details confidential and for activity that occurs under your account. Please tell us immediately if you believe your account has been used without your permission.
13. Website and design tool
We aim to keep our website and online design tool available at all times, but we cannot guarantee uninterrupted access. Designs you create and save are stored so that they can be viewed and shared, and are used for the purpose of preparing your order.
14. Privacy
We handle personal information in accordance with our Privacy Policy and our Data Security Policy, both available on this website.
15. Governing law
These terms are governed by the laws of South Australia, and the courts of South Australia have jurisdiction over any dispute.
16. Contact
If you have any question about these terms, or about an order, contact us at enquiries@lifestylecoffins.com.au or 1300 250 307.
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